(541) 954-4686

American Gas Appliance Service, Inc

Billing Address
618 Hamilton
Springfield, OR 97477

FAQs

1. Do I really need to service my gas fireplace?
2. What do you do when you service my gas fireplace?
3. How often should I clean the glass?
4. What is the white stuff on the glass?
5. Why is the pilot light so large?
6. What is the fuzzy stuff on the burner?
7. How long do the glowing embers last?
8. The inside of the fireplace does not look very nice anymore, is there anything you can do about it?
9. Can I install a blower in my gas fireplace?
10. Sometimes the fireplace goes out, what is going on?
11. Can I install a thermostat on my gas fireplace?
12. Can I install a remote control on my gas fireplace?

1. Do I really need to service my gas fireplace?
Yes, you do need to service your gas fireplace. Most all gas fireplace manufacturers recommend an annual service. In the real world that rarely happens. Have it serviced as often as you can, once every other year or third year if you don't use it much.

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2. What is done when you service a gas fireplace?

  • I go through the gas fireplace and do a 15 point inspection and cleaning.
  • Check and clean pilot assembly
  • Check and clean main burner
  • Check Igniter
  • Test millivolt electric system
  • Blower cleaning
  • Check for proper on-off switch/thermostat operation
  • Check for gas leaks
  • Ensure proper safety switch operation
  • Check for flue spillage when applicatable
  • Check glass or door gaskets
  • Clean glass
  • Check log condition
  • Replace glowing embers
  • Replace batteries in remote control system
  • Paint fire box where applicatable. Extra charge applies

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3. How often should I clean the glass?
The glass should be cleaned once a season. If the glass is not cleaned often enough, the white film will bake into the pores of the glass and will be permanently stained.

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4. What is the white stuff on the glass?
The white film on the glass is from combustion gases. In older gas fireplaces silicone was used when the fireplace was built, and the silicone may be giving off gases. Sometimes the top and sides of the fire box develop a white powder, you could call it white soot. This white soot can be vacuumed out during a routine service.

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5. Why is the pilot light so large?
In gas fireplaces built in resent years, pilot light a large by design. The pilot light burns in two or three directions. It burns on a thermocouple, a thermopile, the third arm onto the burner. On all pilot lights, the pilot should burn blue. When the pilot light gets dirty it gets larger and burns yellow. When you have a large yellow pilot you need the unit serviced.

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6. What is the fuzzy stuff on the burner?
This material is called glowing embers, some call it rock wool. When install correctly it can add a dramatic appearance to the burner. It can yellow the main burner flames and give the appearance of a ember bed. We use two types of glowing embers to get the best effect.

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7. How long do the glowing embers last?
I have found that the embers last many years but they gradually lose there effect. I always replace the glowing embers when I service a gas fireplace.

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8. The inside of the fireplace does not look very nice anymore, is there anything you can do about it?
Yes, what I like to do is repaint the inside of the fireplace. Over the years some gas fireplaces can even bake off the paint. On some fireplaces the white film develops on the inside walls. In both cases, repainting the fire box with high temperature paint makes your fireplace look so much nicer.

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9. Can I install a blower in my gas fireplace?
Yes, in most cases. In most gas fireplaces blowers are an option that can be installed.

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10. Sometimes the fireplace goes out, what is going on?
Usually this is an electrical problem. It could be from electrical connections that have built up resistance in them. Or it also could be from a dirty pilot light. A qualified technician can pinpoint the problem and correct it.

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11. Can I install a thermostat on my gas fireplace?
Yes, if you have a fireplace approved for the use of a wired thermostat. Gas fireplaces and be built as "decorative" or "heater" rated gas fireplace. To wire in a thermostat it must be heater rated. However you can put a wireless thermostat ( remote control) on both types.

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12. Can I install a remote control on my gas fireplace?
In most cases yes. It depends on the type of control valve your gas fireplace was built with. Usually if you have some kind of a on-off switch you can have one installed.

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Terminology

Vented gas fireplace; Imitation logs in a factory built metal fireplace-like enclosure. It may be direct-vent (sealed combustion) or B-vent (natural convection). The outer metal cabinet and airspace around the inner firebox housing the logs allows for close clearances to combustible framing. The face of the fireplace can be finished non-combustibles and combustible materials. These units can be manufactured as a decorative or heater rated appliance.

Vented gas insert; Inserts are designed with imitation logs in a cabinet that can only be installed in masonry or factory built wood burning fireplace. A metal surround seals off the area between the insert and fireplace opening. Manufacturers build these units as direct vent or B-vent. These also can be heater rated or decorative. Most inserts come with blowers.

Gas log set; Imitation logs with gas burner system installed in a working wood burning fireplace.

Log lighter; A gas burner positioned below the wood grate. This gas burner is run long enough to get the wood burning.

Direct vent; Direct vent systems are a sealed system that gets all combustion air from the outside of the house. Room air circulate around the unit, but everything behind the glass comes in from the outside and is vented to the outside.

B-vent; gravity vent or conventional venting systems draw combustion air from inside the house and discharges combustion products to the outside.